AgentsEStaff Frequently Asked Questions

The following resources will assist you in the establishment of your account. There is no initial cost to setup your account and try AgentsEStaff communication & notification tools!

The first step should be the setup of your personal account with Agents E Staff. During the establishment of your account you will be prompted to choose a level of service.

• $299 Quarter
• $35 Month
• $10 Month Texting Plan

Payment options. Agents E Staff only accepts online automated Visa, MC or Discover Card transactions. Payment is due in full and in advance for each month of volume notification credits being purchased. All credits expire on the monthly anniversary date of purchase. Once you have established your account, you can Log In at any time to purchase additional credits or modify your account term within the “Account” tab.

Getting your client list into the Agents E Staff application. From the Agents E Staff application “Contact” tab there are two primary methods to add contacts:

• Enter your contact manually
• Import your contacts from a text file – CSV. The most efficient way to create a CSV file is from Excel. Open your contact list in Excel and choose the “Save As” option under the “File” menu tab then choose the option “Text file - CSV tab delimited” format.
• If you have any problems with the import process send your file to be imported in excel or CSV format to support@agentsestaff.com – reference your account name and instructions. We will perform the import process for you for FREE and have you up and running in a few minutes.

How do I stop Automated Billing or Cancel my Account
You can make the change online within the “Account” tab by choosing the “Cancel my Account” option. Your request will become effective two to three business days after we receive your notification.

Agents E Staff utilizes recurring credit card or checking account payment plan, you will never have to worry about paying your bill at the last minute, as your account will be paid automatically on a specific day each month.

Online payments via credit card, debit card or one-time payment by checking account, as well as payments made through our automated phone system, post to your account within an hour. Credit card, debit card or check-by-phone payments made with a representative post immediately, but are subject to a $5.00 phone-assistance fee.

Can I change my payment date?
At anytime during a payment cycle you can upgrade or change the monthly volume commitment in your account.

By choosing a new account volume level or commitment term your billing cycle will change to the current date of change for each following month.

Any balance credits from your prior account status will be carried forward and added to your new account volume.
For more on automatic payment options, visit our Billing Information page.

What happens if my payment is late?
You will be allowed 48 hours to update your account billing information. At 48 hours, if you account remains unchanged, you will receive a notice to update your billing information, your account will be considered past due, and you may be charged a late fee of up to $5.00 for each failed online automated credit or bank card billing attempt. Upon your next login you will be required to post a payment to continue member volume services

In the event no update billing information is provided your account will be changed to "FREE" status per the terms of our Free account membership. You will be required to upgrade to a paid status in order to purchase additional volume services in the future and be charged a one time account re-activation fee for $35.

What should I do if my service has been stopped and I want to re-activate it?
Log in, go to the “Account” tab and click on "Upgrade my Account", choose your account volume and term commitment then enter in the billing information to make a credit/debit card payment or a one-time electronic check.

Please contact us if you have a question we have not addressed. support@agentsestaff.com